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Standard Warranty

Double Glazing Panel

Important Legal Information

Warranty Limitations

The First Twenty Years
The glass in Pella windows, patio doors, entry doors and skylights is guaranteed for twenty years after the date of sale. If a premature failure of the glass or a permanent material obstruction of vision due to a failure of the glass seal is brought to our attention during this period, Pella will ship replacement glass and/or sash or door panels to the retailer where the product was purchased.*

*Some decorative and specialty glass is warranted for 10 years. Check with your local Pella retailer for more information.

The First Ten Years
If a defect in materials or workmanship of your Pella® windows, patio doors, or entry doors not covered by the glass warranty is brought to our attention during the first ten years from the date of sale, Pella Corporation will, at its option: 1) Repair the product (After the first two years, there will be a charge for labor, but any repair parts will be provided free of charge during the entire warranty period.); 2) Provide replacement part(s) or product(s) (If replacement is elected, the replacement part(s) or product(s) will be shipped to the retailer where the product was purchased.); 3) If we determine that repair or replacement is not practicable, we may elect to refund the original purchase price.

Years To Come
Proper care can help extend the performance and enjoyment of your Pella products. This booklet, The Pella Owner’s Manual is designed to guide you through the benefits, operation, and maintenance of your products so that the Pella quality, performance, and beauty that you enjoy today are yours for years to come.

Effective October 1996

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This 30- year limited warranty applies to all Pella® window and door products which have Pella’s exclusive removable double glazing panel. This warranty is in addition to the standard Pella Window, Patio Door & Entry Door Limited Warranty provided on Pella windows, patio doors and entry doors. All terms, conditions and limitations of the standard warranty apply to this double glazing panel warranty, except as otherwise stated.

Your Pella double glazing panel is guaranteed against a premature failure of the glass or a permanent obstruction of vision due to a failure of the glass seal* for a period of 30 years following the date of sale. If a defect covered by this warranty is brought to our attention during the warranty period, Pella Corporation will, at its option: 1) Repair the product (After the first two years, there will be a charge for labor, but any repair parts will be provided free of charge during the entire warranty period.); 2) Provide replacement part(s) or product(s) (If replacement is elected, the replacement part(s) or product(s) will be shipped to the retailer where the product was purchased.); or 3) If we determine that repair or replacement is not practicable, we may elect to refund the original purchase price.

Note: Condensation between the outer glass and the double glazing panel may not be caused by seal failure. Consult your Pella representative for assistance in controlling condensation. Often, removing the panel, cleaning the glass surface and the breather holes, then reinstalling the panel is all that is needed.

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The warranties detailed on this site are the only statements of the legal responsibility of Pella Corporation and any seller of Pella® products with respect to covered Pella products manufactured on or after October 1, 1996 (revised March 1, 2000), sold by an authorized Pella reseller and installed in the United States or Canada. No one is authorized to make any different or additional warranties. In no event shall the liability of Pella Corporation or any seller of Pella products arising out of a product defect exceed the price paid for the product. NOTHING ON THIS SITE SHALL GIVE RISE TO OR EXTEND THE PERIOD OF ANY WARRANTIES IMPLIED UNDER STATE OR PROVINCIAL LAW, AND NO IMPLIED WARRANTY SHALL EXTEND BEYOND THE PERIODS COVERED BY THE WRITTEN WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

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Unless modified by the EnduraBrass ® hardware finish warranty, the seacoast exterior paint finish warranty, or the EnduraClad™ Plus exterior paint finish warranty, this warranty does not cover: non-Pella products; products that have not been paid for in full; problems caused by improper storage, handling, installation, finishing, use, modification, or maintenance; Acts of God; accidents, including accidental glass breakage; products subjected to conditions outside their design limitations; minor imperfections in glass that do not affect the product’s structural integrity or obscure vision; minor variations in glass color; normal wear or discoloration of finish; finish problems caused by mechanical damage or abrasion; damage caused by acid rain, salt spray, or other corrosive elements; brass hardware finishes; problems caused by high humidity (condensation and frost); variations in wood grain or color; discoloration of nonvisible parts; wood rot due to improper maintenance or installation; or problems due to water leakage which is not the fault of the Pella product. All glass warranties are void if any film is applied to the glass surface. Labor connected with insulating glass replacement (including replacement of sash or door panels), or labor in any other case where Pella elects replacement, is not covered by the warranty and is the responsibility of the owner. In no case does this warranty cover the costs of finishing any repaired or replacement product or component or any trim or other carpentry work that may be required. Replacement products will be the closest equivalent current product and may not exactly match the original. The warranty on any replacement product will extend for the balance of the original warranty period. Pella Corporation will not be responsible for problems or damages caused by deficiencies in building design, construction, maintenance, failure to install our products in accordance with approved methods, or the use of our products in systems, such as barrier wall systems, which do not allow for the proper management of moisture within the wall system. NEITHER PELLA CORPORATION NOR ANY SELLER OF PELLA PRODUCTS WILL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (WHETHER UNDER THEORIES OF TORT, STRICT LIABILITY, CONTRACT, WARRANTY OR OTHERWISE) WHICH MAY RESULT FROM A PRODUCT DEFECT OR MALFUNCTION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may have additional rights which vary from state to state.

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